5 Questions to Ask Your Web Hosting Service Provider

Web site hosting should be a strategic partnership. While generally it can be a very minimal part of your business’s budget, it is vitally important that your hosting service keep your site live and operational at all times in order to avoid lost revenue. A strong web hosting service provider will be customer-service oriented and have minimal interference to your web site’s operation.

Any hosting service worth their weight will be more than willing to answer any questions or provide as many references as needed to earn your business. There are tons of web host providers out there, so you have the right to the best service possible. Here are 5 questions to ask your service provider to get the best service for your money.

1. Do you have a money-back guarantee or trial offer?

No matter how much you research the company or interview their sales reps, nothing helps you make an informed decision as giving the service a trial run. Additionally, while you may understand all that a service provider offers, you may find that you did not understand some of the terms and possibly, made a mistake in your choice of provider. With a money-back guarantee or trial period, you can mitigate the risk of making such a mistake.

2. How is your customer service?

Regardless of your level of technical proficiency, there will always be a time when you have to call customer support. Too many factors can derail a web site, including issues on the server side that you are unable to control. In order to solve these kinds of problems you need to have open communication with your web host. Before you sign any kind of contract, you should know how to reach a real person for real information.

3. Do you have any sample sites I can view?

Any good web host will be proud of their work and happy to show you a web site hosted on the same server that your site will be on. If the web host does not offer the site owner’s information, you can visit the site’s ‘contact us’ page for a reference to the host’s service. Make sure that the site is on the same server yours will be hosted on so you have an accurate understanding of what service will be like.

4. Are you a web hosting reseller or an actual provider?

There’s nothing wrong with buying hosting service from a third party, but you should know that is the case when you purchase services. This will let you know if the company contact can actually solve problems as they arise or if they will have to pass the issue on to the ‘parent’ company. Often an actual provider offers better service at a lower price.

5. Will you waive set up fees or offer other discounts for signing up?

In the market of web hosting services, the customer has more bargaining weight than the provider. What this means is that every customer is extremely valuable to the service provider. A good web host should be very willing to give you special offers to encourage you to partner with them.


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